Northwest Airlines
Blatant lies and runaround with refund request

I experienced the most unbelievable runaround and blatant lies from Northwest Airlines when trying to get a $500 refund. On one call, I was on the phone almost 2 hours, having been put on hold for 20 minutes or more, several times. Once I got to someone who seemed like they might help me, this is what happened towards the end of the call: I offered to e-mail my confirmation e-mail (they "couldn't" find the original one from any of the standard ways, i.E. My name, the locator number, etc.), and she said she doesn't have e-mail!

I asked for her phone number so I could call her back "I don't have a phone number." I asked for her employee ID number - doesn't have one. I asked if she could open a case file for me, referenced by a number. "This department can't do that" Once she said she had referred it to the refund department, I asked her to follow up on this in 10 days. "How am I supposed to remember to do that?"

I am so furious. I welcome any suggestions of what to do next.

Company: Northwest Airlines
Country: USA
State: Washington
City: Seattle
Site: www.nwa.com

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