Comfort Suites
Hotel Charged Me Cancellation fee (one night stay) when I cancelled because my vehicle stolen

I had reservations for 2 night stay at Comfort Suite for May 30. However, I woke up that my morning and found that my car had been stolen. A police officer came over and we reported the vehicle stolen. Therfore, I cancelled my reservation for that evening because i no longer have a vehicle for the 3.5 hour drive to hotel. Comfort Suite charged my credit card one night stay because i canceled less than 48 hours. I called the hotel again on Wednesday, June 4th and spoke with Mike Stark (General Manager is George Stark, Jr), and he was very rude to me. He put me on hold saying that he "needed to speak with Patty" - however, they did not push the hold button and I can hear him saying he does not care that my car was stolen. When he returned to the phone, I informed that I heard the entire converation and he informed that he was trying to run a business and there was nothing he can do.

My vehicle was stolen from me. Its one of the worse things that can happen. My vehicle being stolen means I had no vehicle to drive up at that time. Comfort Suite should not have charged me one night stay for this was an unplanned traumatizing even. I would request the charges be reversed on my credit card.

Company: Comfort Suites
Country: USA
State: New York
City: Lake George
Address: 1533 State Route 9
Phone: 5187610001

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