Cheapoair.com
Worst Customer Service I've ever dealt with

This company has the worst customer service that I've ever had to deal with. I booked a ticket with them, and due to a glitch in there system my flight was booked on the day after what I'd scheduled.

I figured that this would be an easy fix. God was I wrong. When I called customer service the lady, after five minutes of holding, seemed nice enough. She told me that they'd be able to fix my problem. Then she told me that it'd only cost me $25. When I told her that I shouldn't have to pay a fee for something that was there responsibility, I was told that I should have done it over the phone instead of online.

When I asked to speak to the supervisor, she told me that he was on the phone and that he'd say the same thing she had. I had to argue with her to let me speak with him. Finally she consented, and I sat on the phone for another ten minutes at which point I was hung up on. When I called back I got the same response, and again was hung up on.

The third try I finally got to speak to the supervisor, and she was right, he did tell me that they wouldn't do anything about it. I let him know that this was bad business, and that waiving a $25 fee was better than losing a $264 sale. He told me that they were in business to make money.??? I then told him that they'd never receive my business again, to which he responded, "That's fine."

Never, never, never use this company for your airline tickets. Worst of my online purchasing experience, and I still don't have a ticket.

Company: Cheapoair.com
Country: USA
Phone: 8666369088
Site: www.cheapoair.com

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