Sunspots Vacation Rentals
Poor customer service!

Firstly, the corporation currently comes with an poor report using the Better Business Office, so when we included our criticism towards the heap, the organization didn't bother to react. We kept at-one of the Sunspot-maintained attributes to get a weekend in October. Whenever we were producing the first concerns, the Sunspots team was really disorganized and sluggish to react to questions. They kept making excuses like their e-mail program was along, plus they desired to do anything by fax, despite the fact that we told them that people do not occur to possess a private fax device within our house. We'd guests arriving from offshore for that holiday weekend, and needed anything established ahead of time, but Sunspots didn't supply people using the required specifics (instructions, key-code) to get involved with our device before evening before our planned check in, that was annoying and demanding. Along with that, whenever we did obtain our agreement, our titles were misspelled and also the figures within our target transposed. We informed work of the error, however they created no modifications on following paperwork they delivered. The quantity of the deposit we were necessary to pay was significantly more than the sum total lease for the whole weekend. Sunspots required many weeks to come back the deposit, so when they did, it had been not entirely. The Sunspots team provided numerous reasons why the deposit wasn't totally returned. We were originally informed that there is a "burn pit" within the rug. Whenever we noticed that the system had wood floors, the justification transformed to some "burn mark" about the home floor. Whenever we requested for further evidence, and info on the precise day the harm was documented from the cleansing staff, Sunspots "manager" (really, we were informed they were also little to truly have a manager, so we were known an associate of the sales staff, Lynnette), stated that she couldn't discover our document, and would need to contact us back. She never called back and following calls/communications/e-mails were never delivered, as well as once the BBB got concerned, Sunspots didn't react. Their employees are completely disorganized and reckless as well as their handling of our scenario obviously demonstrates that they'll not be respected with othersis cash or home. Both home owners and visitors contemplating Sunspots must beware.

Company: Sunspots Vacation Rentals
Country: USA
State: Washington
City: Seattle
Site: sunspots.info

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