Kemptons Travel Town
Refused Warranty Service!

I recently purchased a Travel Trailer - brand new unit. I checked with Kemptons first, and unfortunately, they did not have stock on the unit I requested. Also keep in mind as you read through this that I was a prior customer of theirs as well - I purchased a unit about 6 years ago from this place. Again, Kemptons was my first choice to purchase the unit - however, they had no stock.

I ended up buying my RV from a competitor in Tucson, which is over 100 miles from my home. Pricing had nothing to do with it - it simply came down to availability.

After my purchase I had a few minor warranty issues that needed to be addressed. Kemptons is a dealer for Forest River (which is the manufacturer of my unit), and therefore is authorized to perform warranty service, and would get paid for such service irrespective of whether or not it was purchased from them.

Upon dropping the unit off, the lady at the service desk was very rude. Clearly, she had a problem servicing my unit because I did not purchase from them. I did not argue about waiting for service or anything else - I only requested kind and courteous treatment. I later sent a professional correspondence to Kemptons, outlining my concerns as to how I was treated.

Shortly thereafter, I received a return correspondence stating they were refusing to service my unit! No reason was offered, other than there was a "conflict of interest", apparently somehow referencing the fact I did not purchase from them. Unfortunately, Kemptons is one of the few authorized warranty service centers for my unit close to my house, and their refusal forced me to drive across town for simple service.

This is how Kemptons treats a former customer, and someone who even attempted to purchase this very unit from them. Extremely rude and arrogant, with little obligation to customers. Forest River, the manufacturer, was unwilling to mandate that they provide service, even though they are an authorized dealer and should be obligated to service the unit on behalf of Forest River. The manufacturers response was poor, and they never even returned my phone calls or answered correspondence. Clearly, Forest River is not customer service oreinted and did little to help remedy this issue.

Company: Kemptons Travel Town
Country: USA
State: Arizona
City: Mesa
Address: 3335 E. Main Street
Phone: 8663963985

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