Summer Bay Resort
Bait & Switch

After receiving a flyer on a free weekend in Napa, I called the phone number that indicated it was for Summer Bay Resorts. They promised 4 nights at the Spa & Resort in Napa, and then tried to get me to spend money on other hokey deals. I refused the other deals, but was still promised the 4 nights at the Napa Resort.

Summer Bay uses third parties to drive traffic to visit the properties they are trying to promote. This gives them an out to say they never made any promises, and their third party must have made a mistake.

After finally getting the confirmation letter a week before the trip, it indicated accomodations at a Ramada Inn, not even in Napa. I called to get it corrected, but they would not do anything. They even tried to charge me for cancelling the reservation.in calling the Spa directly, they said that no one with Summer Bay ever stays at the property, directly contradicting their claims.

This is the worst bait and switch scam I have seen in timeshare selling. If you see anything related to Summer Bay... Run.

Company: Summer Bay Resort
Country: USA
State: Florida
City: Orlando
Site: www.sbrflorida.com

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