Summer Bay Resort
When I purchased my vacation package, they misrepresented the facts about it

I responded to an advertising for a vacation package deal from Summer Bay Resort. After speaking to a sales rep and than a manager, I decided to purchase the package. The entire time I was on the phone with both the rep and the manager there was no mention of staying in the sister hotel or on the grounds hotel.in fact when I spoke to the manager, his pitch to me was " Why would you stay at an ordinary hotel with ordinary hotel accomodations when you can stay at a resort " With that I agreed to the package. When a woman came on to confirm everything, not only was her voice unclear at times, right when she got to the part of where I would be staying she caughed and than quickly said a sister hotel name. Being that there was no mention of any other hotel other than the actual resort itself, when asked if I agreed I said yes. Two weeks later when I called to book the reservation, I was told that I would not be staying at the Summer Bay Resort itself, and that I would be staing at the sister hotel, they named a few with standard hotel accomodations and if I infact wanted to upgrade and stay at the resort itself, than there would be an upgrade fee. When I expressed my outrage about misrepresentaion, they allowed me to listen to the recording in which I agreed to this. Again, I feel that this was misrepresented to me, since there was no mention of the sister hotel by the sales rep or the manager, and the recording was unclear, the only fair thing to do would be to either upgrade me to the resort itself for no fee or to issue me a full refund. But they refused to do so.

Company: Summer Bay Resort
Country: USA
State: Florida
City: Clermont
Address: 25 Town Center Blvd
Phone: 8887829847

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