US Airways
Extortion: from buying a ticket

While reviewing my bank statement I discovered this morning, not one but TWO unauthorized charges from a company called 'Reservation Rewards.' I went to their website and rang up their customer service line (they were actually quite nice and entirely bowed to my demands) to find that it was US Airways who the perpetrator, when I bought my ticket to FL they signed me up for the Reservation Rewards service, to the tune of 10$ a month, entirely unauthorized! Here's my "I-just-cannot-believe-your-business-practices" e-mail to their customer service:

Dear US Airways: On 6/21/07 I bought a roundtrip ticket from you (DCA-MCO) over the internet, using my debit card. I made this purchase in good faith. Today, while reviewing my bank statement I notice not one but two unauthorized charges. Both originated from US Airways and were from Reservations Rewards. I am absolutely incensed with your business practices. Such audacity, taking my credit card information and without my knowledge charging me for a service I am thoroughly not interested in nor did I authorize.

RESPONSE FROM US AIRWAYS CUSTOMER SERVICE: The Reservation Rewards is a pop-up. They are not affiliated with US Airways.in order to have the charges reversed, call their 800 number on your statement and tell them you do not want their service.

Company: US Airways
Country: USA
State: Arizona
City: Tempe
Site: usairways.com

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