US Airways Group, Inc
Subject US Airways I received an

Subject US Airways

I received an automated call advising me of an 89 minute Flight delay and adjusted my plans accordingly. Upon checking in I was advised the flight had never been delayed and I would need to purchase a ticket.

I escalted and the agents were able to verify on US Airways system that they had indeed called me, however my flight was delayed and left on time - they rebooked me for a flight 6 hours later!

Upon calling Customer Service and waiting in queue for 30 minutes and then on holf for another 15minutes KAthleen Clark of the PHX office told me that even if US Airways did call yme - was responsible for coming to the airport at the original time and that US airways was under no obligation to place a second call to advise the flight was not delayed. After escalting, MS Clark refused to let me spaek to a manager I was offered a $150 travel voucher for my 6hr wait time.

If you have a choice do not fly with US Airways
Still At the airport

Company: US Airways Group, Inc
Country: USA

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