Priceline
Hotel room reservation problems

On 6/28/07, I reserved a resort through Priceline and was billed $77/per evening through “name your personal price.” I'd originally bid $60, but was informed by Priceline when I included $17 more, they might try again. Because my purpose was to obtain a space with 2 king bedrooms, I had been ok with paying $77.

That same-day, I named the resort and also the administration explained the space reserved was to get a space having a king size mattress charging $69/per night. Observe that I paid $77 through Priceline. The resort declined to provide me an area with 2 king beds. At that time, I named Priceline and was informed by Wallace (a person support expert) the resort wasn’t designed to inform me the number of $69. After he talked using the resort director, he was informed when I paid $6 more, I'd have the ability to obtain the space that I needed. Based on the resort, the sum total might emerge to $75. Again, I paid $77.

24 hours later (6/29), I delivered over a contact to Priceline’s government providers and after many e-mail trades with somebody called Ryan G, I had been informed that there is nothing they might do about that. I required a return or have the ability to obtain a space with 2 king bedrooms for that cost I'd previously settled. This, in my opinion, was very affordable underneath the conditions. This same-day, nevertheless, the cost went as much as $85 for both master and king space. It was the response I obtained after I described the resort claims I paid $69. The resort director (exactly the same individual I talked to earlier) today doesn't recognize or refuse the truth that she explained this number earlier.

Today (7/2), I sent another email asking for them to directly address this issue and also asked to be escalated to upper management if they could not do anything at their degree. I had been informed to not anticipate any reaction to any more communication. I had been also informed the next:

“We desire we're able to supply the solutions you're searching for; nevertheless, these guidelines are immediately associated with contractual arrangements with this travel companions. Therefore we can proceed to provide aggressive pricing and following savings to the customers.”

Today, when I view it, I acquired no such aggressive pricing or any future savings. I responded back requesting that I have the ability to talk or create to Ms. Gillingham, the VP of procedures and customer support. To date, I acquired no response, when I was informed by Ryan P.

I’m caught with having a Master mattress for 2 people (low-partners) to talk about.

Company: Priceline
Country: USA

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