Westgate Resorts, Gatlinburg, TN
Gatlinburg exchange weeks fewer than promised and CD lacked paperwork

In 2005 we purchased a one bedroom condo at Gatlinburg. The sales lady (Ms. Tarver) gave us the sale pitch of we would have 11 weeks to exchange anywhere that Westgate had a resort. We would have every odd year at Gatlinburg, TN.

I have tried for over a year to get an exchange week but always am told no vacancy. Then when I contacted Gatlinburg, the other week after the upteen times, I was told we only had one week to exchange and the rest would be Getaway Weeks at the price that Interval International gave us not the $99.00 a week that we were told.

Also, we were given a CD with the story that all the information would be on that CD as well as our copy of the deed. Well guess what, I had to pay to have that CD ran as I thought my computer would not do it and come to find out, our names are not on it anywhere and neither is the sales pitch we were given.

I ask for the signed copies of paper when there and was told it was "ALL" on the CD. I have contacted Westgate at least 3 times by mail asking for explanations and as of June 29 I have not received or heard one word from them.

This is a fast high level sales pitch that is given in a short time with no days to read or think it over and no refund.

Company: Westgate Resorts, Gatlinburg, TN
Country: USA
State: Tennessee
Address: 915 Garden Road, Gatlinburg, TN 37738
Phone: 8654304800

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