Priceline.com
Hotel under construction with no elevator, refund refused

I made reservations on line to go to Md. And was not told during the transaction at all that the hotel I selected was under construction and did not have elevator service.

I went with my 71 year old mom and my 5 year old son and were placed on the top floor with no indication at time of check in that there was no elevator.

I e-mailed Priceline and they sent me an e-mail back and only offered me a 10.00 certificate off the next booking that I would make thru Priceline.

I turned this down and will never use priceline again. They refused to give me any money back. I checked out a day early b/c of this and was advised no refund.

Company: Priceline.com
Country: USA
Site: priceline.com

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