Travelocity.com
Think hard before applying Travelocity!

I'm writing to state my severe frustration with Travelocity.com.in September I had been in a vehicle accident; issues for me personally didn't become persistent till November.

The body has eight neck-bones, every one of mine is broken, huge, and/or dried up.

In September we created a reservation to visit the Quality Membership in Punta Cana, Dominican Republic for February. I had been initially planned for surgery on January 22, therefore we pressed back our journey till possibly the very first of next week of April sufficient time to possess surgery, recover enough to get a well-earned long soothing relaxed holiday.

In early February, I'd my myelogram and planned a follow-up with my neurosurgeon to go over the kind of surgery that must be completed.in those days, in regards to a week just before surgery, we were informed I had been a medical prospect with multi level disk deterioration with severe spondylosis, a 44 year old normally healthy ladies, having a throat of the 78-year-aged arthritic guy that will proceed to topple. Quite simply, I've damaged to the stage that surgery wouldn't support me.

That leads me to the needless, uncalled-for, inexcusable, issues with Travelocity:

Upon understanding the news headlines of my impending procedure, my spouse invested countless moments on-hold attempting to alter the reservation for April. While he eventually talked having a reservation representative, these were, I’m unfortunately imbeciles, I’m unsure the things they were performing about the different conclusion, but we were positioned on store for all more minutes (20 and 30-minute blocks of period) again (can I place you on-hold for just two units?) when the reservation was ultimately transformed, the return trip was wrong. Two hours achieved nothing, zilch, nada. We obtained the reservation electronically and my spouse nearly dropped around with heart failure concerning the return trip.

The following night, my spouse and that I equally invested three hours detailing the reservation was wrong and must be transformed. We were disconnected a few occasions after which again, large sums of moments again positioned on store. Nobody can or might enable us. Travelocity described we'd have to spend the flight change charge for the error. With no notice, we were changed to US Air’s phone point and we again, (today nearly three hours attempting to alter the resort and atmosphere reservation) need to clarify the atmosphere scenario. (can you need your damaged spouse to possess to sit down within the Philadelphia airport for four hours?) obviously, at the moment the resort reservation hadn't been fixed at the moment both.

Afterwards, my spouse used times calling Travelocity and also the resort to guarantee the reservation was fixed.US Air was kind enough to deliver us an updated schedule using the fixed routes, NOTHING from Travelocity was delivered fixing the resort or atmosphere.

Again, I'll advise you I’m however damaged and never mounted but still have persistent pain and attempting to cope with silly needless problems such as this is ridiculous.

Following The disappointing information in the neurosurgeon, we determined, better faster then later, which easily would proceed to weaken, we again, would need to brave the battleground of calling Travelocity to try alter our concerns. You believe we'd have now been more prepared in the very first time we named. Same situation, but worse this time around. The web site wouldn't revise the info and held displaying the May time period. Several large blocks of moments (about five hours value) attempting to alter this reservation to March 17. Again, US Atmosphere was kind enough for delivering an updated schedule, nothing from Travelocity about the resort. Spouse again, emails, calls Travelocity seeking verification about the resort, nothing comes. He calls the resort strong, they create the change. He calls Travelocity states he's served as travel broker for all of US and also to please send verification to us and also the resort of the day change. Could you speculate? Nothing comes but we're guaranteed the change continues to be created.

We get to the airport on March 17 for the trip. Wouldn’t you realize, our trip is terminated as a result of physical issue.US Air is kind enough to alter our reservation Saturday to Sunday March 18 – 25. Spouse calls the resort and Travelocity altering the reservation to March 18 – 25. We're guaranteed anything is okay from Travelocity and they'll send the voucher towards the resort.

Whilst The headache remains,

After visiting the Dominican Republic (we awoke at 3:30 to capture a 7ish trip) we get to the resort around 2 P.M. The resort requires us to provide our voucher. We've nothing at hand. Travelocity hasn't delivered something towards the resort. We used two hours attempting to sign in to the space and can't. They've verification for that May reservation just and wouldn't recognize the Goal reservation. They decided to let's sign in having a charge card prepayment but if the reservation isn't sorted out by Travelocity we'd have to spend them straight for the seven-night stay, number and, if, ors about this. We agree with these conditions and terms as my throat is approximately prepared to fall-off of my mind.

Spouse called Travelocity long-distance twice your day of appearance, each time being positioned on store for all more moments (about thirty every time), these are long-distance overseas calls off a mobile phone at $. 95 cents each minute whilst the 800-number doesn't function in the Dominican Republic. He does exactly the same on Friday, Thursday, and Thursday. If my math is proper that's roughly $60 daily for four times, totaling $240, calling to get a basic demand having a voucher using the proper times. Nevertheless nothing comes within the fax device in the resort. Evidently, there's a exchange issue between Bangladesh India, Tx, and also the Dominican Republic. We're examining together twice each day to determine when the fax managed to get through also it still hasn't. I began to mail on Thursday, first evening request, second-day request, next evening request, and next time request. Where's the Travelocity gnome I request? Who's likely to save us from placing out a large number of more bucks on our charge card to get a journey which was purchased and taken care of last Sept? Lastly, the fax comes through on Friday morning. It required $240 and 15 emails for just one easy demand.

I request, where's the rear-stop customer support? Their site was very happy to consider our $5k plus in Sept and abandon us hanging and on our very own for that length. Just how can Travelocity outsource this extremely important enterprise section to people who just don’t understand how to do their careers, don’t understand how to utilize your PC program, just how to admit their errors, don’t treatment and usually useless. Their telephone expenses are substantial I’m certain.

I work with a sizable organization and also have had the enjoyment of dealing with among the other large two. I swore upon my return, when they were to outsource and supply the client support like Travelocity has, I'll stop my consideration instantly and start to become the organization travel agent. And also to believe Travelocity was within the managing a couple of years previously for my company’s company. I guarantee you Travelocity WOn't ever again be viewed when it's time to reevaluate.

As mentioned previously, I'm an extremely damaged individual which encounter has had the breathing and persistence from me. The awful $50 credit they provided us for the headache encounter using their organization doesn't replace with the 24 plus hours and investment property on telephone calls to correct easy demands to get a necessary holiday which didn't permit both people to relax due to the amazing trouble of coping with them.

A $50 credit towards our next Travelocity journey clearly doesn’t reduce it, heck it won’t actually spend the long-distance bill.

I’ve really considered going for a full-page advertisement within the Wall Street Journal about my knowledge with Travelocity.

Company: Travelocity.com
Country: USA

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