CFI Travel - Westgate Resorts
Substandard Basement Level Rooms and Extra $400 Charged to Card

I arranged a trip to Myrtle Beach, SC in July of this year. I had company coming from NH & Fl. And we wanted to go to Myrtle Beach. I received a call from CFI Travel offering a 2 night stay with 2 rooms in Myrtle Beach, provided we attend a 90 minute meeting and tour of a hotel regarding Timeshares. They were unable to give us accommodations at this particular hotel so put us up at the Royal Park Resort, which they said was in walking distance.

We arrived at the Hotel to find our rooms were on "ground Level" which was really at basement level. The rooms we awful. I was so embarrassed to put my company up in such a room. I checked and there were no other accommodations available. I asked at the desk what the name of the Hotel was where the meeting was and they had no idea of what I was talking about. I waited thinking CFI would call me and let me know where to meet. No call, so I called Customer Service at CFI and the person there did not have any idea of what I was referring to.

So I did not attend the meeting. The two rooms cost me $277.00, I would not have paid $1.00 for them if I had a choice. There were spiders and cockroaches running around. We were also across from the Generator which was so noisy you could not sleep.

CFI has now charged my credit card an additional $400.00 for the two rooms and I object to these tactics.

Company: CFI Travel - Westgate Resorts
Country: USA
State: Florida
City: Ocoee
Address: Professional Dr
Phone: 8132292121

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