Days Inn
Ripoff No refund for bad room even though we did not stay 2nd night

My husband and I went to Vernal, Utah to visit our daughter and grandchildren. This is 800 miles from our home. We booked our room online through TripRewards website. We used our bonus points that we had been saving.

Upon arriving at Days Inn, They gave us room 115 and told us to park in the spot for 118 because there was a truck blocking our spot.

Entering the room, we found we had only 1 bed instead of the 2 that we had reserved. The room was dirty. I had to wash the dirt off the table. There was dirt and small pieces of trash on the floor by the T.V.

When I turned on the heater, it did not work. My husband notice the wires hanging and said they were not conected. He than got a chair, slid it over to the A/C Heater unit high on the wall and turned it on. I would not have been able to see the controls if it was up to me.

We stay there that night because we were sure what else to do.

The next morning we found somewhere else to stay and requested a refund of our points for the night that we were not going to stay. We were told they could not give a refund because the triprewards program had already paid.

I have filed a complaint with Days Inn Worldwide, Inc. I am hoping to get the points back, but if not, I do hope this motel is removed from the Days Inn program.

I have taken pictures, in case I need them.

Company: Days Inn
Country: USA
State: Utah
City: Vernal
Address: 260 West Main
Phone: 4357891011

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