Ramada Plaza Resorts
Www.vacationmoments.com ripoff Misleading lying ripoff crooks, Why haven't the Florida authorities Attorney General going after them, there are over 660 complaints on this site!

From the beginning this was a scam. The first person I talked to promised me all sorts of things like upgraded rooms, free drinks, extended my required booking date to 3 years, and a complete refund "at any time before the scheduled trip", made it sound great. Against my better judgement I took the offer and paid my first installment of two payments of 698.00.

Everything seemed ok, then I looked online and saw other comments from people that have gone on the tour which was the Orlando/Ft. Lauderdale Vacations. Suddenly I found out that it was a time share (their response was "no its not a timeshare this is just a half day presentation") which I was unaware of.

I later found out that my two extra trips and my upgraded rooms which were included with the main package would expire if I did not book them within the first year! At this time I wouldnt have purchased the package if I had known this information, half of the incentives were now expired.

After finding out this information I decided to call them for my refund. When I reached their customer service I explained to them what I was told and that I wanted my money returned. They offered to review the tape of my original conversation and call me the next week, if what I said was true then they would return my money.

The next week passed and I never heard from them. So the monday of the next week after that I called back. After being sent to five different people I finally got the answer "It is not our responsibility to ensure that the person you talk to is telling you the truth, and you should have read your contract"

I attempted to explain if I had known such stipulations would apply I wouldnt have purchased the package in the first place therefore never receiving their "official" contract.

I just dont understand how a company can HIRE another company to sell their product and claim no responsibility to what their customers are told. How can pay for nothing? I dont understand how a company as big and as reputable as I thought Ramada was, can let this happen? And how Ramada has survived without knowing that return business is good business, robbing and misleading customers is not.

Company: Ramada Plaza Resorts
Country: USA
State: Florida
City: Fort Lauderdale
Address: 2419 E. Commercial Blvd
Phone: 8002039783

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