RoomStays.com
Refused to refund sneaky post payments more... - Hotel

We booked a hotel with roomstays.com with and urgent "one more room available at this rate" warning with also a promise for a deluxe upgrade.

First of all. There was no such thing as a deluxe upgrade when checked in.
Second: They ended up charging us nearly double of what was listed with a tiny little post at the end saying, oh by the way we are charging another $9.95 separate fee.
Third: The hotel pics posted were completely misinterpreted and largely exaggerated. Our stay was NOTHING like what we thought we would get by what was listed on the website.

After calling they REFUSED any type of compensation to make what happened right. Poor customer service and out right lies on what they are advertising. Never again will we use their service!

Company: RoomStays.com
Country: USA

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