Travelocity
Travelocity bad business - Travelocity

I ordered 2 trips from Travelocity and was told all rooms at Orange Lake Resort in Orlando Florida had a full kitchen in them. We looked on booking to find they had givin us a kitchenette with two children for two weeks of vacationing. So I called and brought this to the supervisors attention who's name was Michael. Michael informed me they would change this and shoulder all expense in his words. I waited 48 hrs called resort n had no change. I called Travelocity back n was told the phone conversation was never listened to n they would listen to it and call back in 24 hrs mind u I was due at the resort in 48. So we waited no call back no change to trip to show up at orange lake n have no change either. So with no other options I had to pay 912 $ to get the room I was promised extra. Checked into villa and called Travelocity back to be told they still hadn't reviewed the tape and would be called again in 24 hrs, so we waited and no call again. I waited 48 hrs and called back to be told the supervisor would listen to this and return my call at a very convienient time of 9-10 pm est I am so furious and can't believe they would treat someone like this not to mention I have spent over 10 k with them in the last yr.: DON'T USE TRAVELOCITY THEY ARE A BAD BUSINESS WITH NO CARE FOR THE CONSUMER. Sincerely Travis Doughty

Company: Travelocity
Country: USA

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