Spirit Airlines
Undisclosed charges and lack of detail information on trip package

I am a new member of Spirit Airlines club. I have booked three trips with them. On my last trip to Las Vegas for business, I chose flight, hotel and car rental. When the package is developing, there are charges shown as you add them up, you get a receipt. What is not told is that on car rentals, there are all kinds of charges added which are more than the daily rental fee. This is not customary with any other travel company and it is not disclosed at the time, furthermore, Spirit does not itemize charges but gives you a summary charge.

On this recent trip, Hertz additional charges were more than the rental daily charges shown by Spirit. When I contacted Hertz, they acknowledge they know Spirit practices so it is a scam. Spirit deceiving practices hide the true charges and misrepresent costs to gain unfair perceived value but in fact ends up costing as much or more than competitors using full disclosure practices.

Company: Spirit Airlines
Country: USA
Site: spirit.com

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