HotWire
Customer Service

Ok so made 4 bookings on hotwire a week before I traveled to Seattle with friends, was a road trip, well hotwire decided the day of to cancel all my bookings due to risk management, when I tried explaining it was me they wouldn't speak to me but gave me a phone number of risk management to call (is a voice mail number) since they can't speak to me about my accounts, nor can transfer me to a supervisor. Well I had to book the hotel rooms directly from the hotel, and will never use hotwire again worst customer service give no answers, and their risk management team makes no calls back. And a week later when I tried they still give no feedback, would hope to get an explanation or something but nothing. What if I was in say south america traveling and this happened or some remote place, sort of makes you wonder if saving the 40$ is worth the risk.

Company: HotWire
Country: USA
State: California

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