T-Mobile
Customer service billing problems

My spouse and that I were with T-Mobile for just two decades and we where seeking to create a transfer back again to Verizon since the cell support was greater. We'd visited an area shop to obtain a telephone mounted and also the woman in the table stated she might save us some cash by altering our intend to less moments. We decided, but she never informed us our agreement might change. Then I had been in the shop to obtain a new telephone and was informed to hold back since our agreement was closing in Sept.

September arrived around and we transformed support and paid I closing statement with T – Mobile. Well, we obtained a statement this month for $631.50. They state that our agreement was expanded do to the change in moments and we where billed for early termination along with a closing month of payment. I'm pissed and t - mobile may proceed y - down for several I care. They WOn't hear, despite the fact that we haven’t skipped a cost in 24 months. What do I actually do?

I tried to update my agreement with target cellular. I had been clear I loved my strategy and didn't wish to change it out. I'd a endless information arrange for 2 telephones 10$ per month each. They deliver the telephones and before they arrive here I recheck my plam about the t-mobile website plus they have me getting billed 30$ for information on EACH telephone. I stop 24 hours later. They currently state I just have 200mb on each. They shed a telephone and certainly will not alter the telephones back and state there's no infinite program. I say well it's on my statement, monochrome and that I have experienced it for all weeks. They both seem like they're in Asia, goal mobile and t-mobile. Worst customer support I've ever endured.

I'm t mobile coustomer to get a very long time. Since I have begin with t mobile used-to great but my last bill-payment make me really annoyed becaue very month i settled around 75 bucks based on my utilization but my last cost is 115 I don’t understand how come to achieve my statement such as this. I phone coustomer support and speak Patric and explaned him anything and he explained that I'm utilize information and interational phone and text. To begin with i never employ interate on my telephone since I've lap-top and utilize constantly as well as each month i spend 14.99 for unlimtted wording for domostic and interational and that I didn’t created interational phone like charge me on published on my statement. I don’t understand how all of this factor arrived at my statement.

I truly upset about that factor and my contarct is likely to be around after 30 days at jan and certainly will contact additional wirless organization that have great support as well as reasonable price. I want to state please provide good-and afir support for that coustomer that's the best way to maintain your client.

Company: T-Mobile
Country: USA

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