Verizon Store
No Cell Phone Service

My problem started on 11/4. When I went to use my cell phone that morning the screen said searching for service. The next day I went to the verizon store to see if they could resolve my issue. They said they would send me a new one which they did. When I received it I activated it and found the same problem, searching for service. I went back to the store. They looked into it again and after an hour they determined that I somehow received another one in a million phone with the same problem.

They said they would overnight another phone. Well here it is 48 hours later, still no phone. I just went online to try to find someone who could help. The only person I could find was a sales rep. I asked her to refer me to someone who could help me she gave me an 800 number, well I have no phone hence I couldn't call anyone I asked her to refer me to someone online she said there was no one to refer me to. I need to state that this is not a customer friendly company, who apparently doesn't care if they lose one small insignificant customer.

I sincerely hope that many others like myself see their uncaring attitude towards the small guy. And decide to move on!!!

Company: Verizon Store
Country: USA

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