Straight Talk
Poor Customer Service

Purchased a Straight Talk phone at Walmart. They ported my phone number over, activated the phone and added the $45 Unlimited miutes card to it. HOWEVER, the phone did not make outgoing calls. After speaking to several reps, they were unable to get it to work and told me to take it back for a refund and get a new phone. I did as instructed and called them back. They were unable to get the 2nd phone to work!!! They kept saying two days, then I would call, then two more days, I bought the original phone on 08-05-11 and as of 08-10-11 STILL did not have a working phone!!! Since this was my ONLY phone, this was unacceptable. Not only that, but they lied and said they did not offer service to my zip code, which I knew was a lie because my next door neighbor (SAME ZIP!) had bought one and they had her phone up in 45 minutes!!! Since they couldn't get the 2nd phone to work, I returned the phone to Walmart. However, Walmart said the $45 minute card was NON-REFUNDABLE!!! And that I would have to talk to the same call center that cause all the problems in the first place to get a refund! Because of all the problems with Straight Talk/Trac Phone, I am going to ANOTHER vendor!!! The Call Center is in the Phillipines and the staff does not know what they are doing. They seem to go off the same pages in a book or something and don't know how to get the job done. The customer service is very poor and they do not attempt to get you to someone who can help you. Even the supervisors and managers don't offer any additional assistance, but take you through the same process the reps do. I would recommend that everyone STEER CLEAR of this company!!! Send Corespondence with complaints to: Straigh Talk, Inc. Attention: Executive Resolution Dept., 9700 NW 112th Ave., Miami, FL 33178. Although the CALL CENTER is in the PHILLIPINES!!! (This is the number they give out for that call center 1-877-430-2355). You can e-mail complaints to customerfeedback@tracfone.com or corporateoffice@tracfone.com.

Company: Straight Talk
Country: USA
State: Florida
City: Medley
Site: straighttalk.com

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