Tracfone
Advertised Free Skinit Never Delivered After Four Calls and Emails

Straight Talk's website advertised FREE $14.95 Skinit for phones if purchased through their Website! After 4 phone calls totaling 1.5 hours, being put on hold "for 3 Minutes" 6-8 times, nothing was accomplished. I tried to deal with this issue through customer service Email support 4 times!
It took almost two weeks to receive my phone and get ported! The phone froze up on me and to get it working I had to take out the battery and re-install it to get it working.
During all the customer service calls, I was sent 4 miles one way to Walmart to pick up my Skinit, Walmart didn't sell me the phone, They told me they don't even sell or stock Skinit, that whoever told me that was crazy!
Bottom line is, Tracfone/Straighttalk customer service is non-existing, They hardly speak English, after pressing #1 for English, they are Scripted to frustrate you, avoid the issue, steer you into giving up! I don't understand that other than $ being their bottom line period!
All of the Diversion and delays are actually in place to get you past the 30 day money back guarantee! I'm now afraid if I send the phone back, I'll have to go through the same tactics to get my money back. It has been 31 days since I placed the order, So, I'm sure they will avoid the issue if I try to deal with Customer NON Service, If I send the phone back, I may not see credit and the black hole will continue! Do not buy Straight Talk!

Company: Tracfone
Country: USA
State: Florida
City: Miami
Address: 9700 NW 112th Ave, Miami, Florida 33178
Phone: 18008765753
Site: straighttalk.com

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