CenturyLink
Connection Dropped Below 0.5 Mbps After Qwest Acquisition
- 07-11-2011
- 9
I pay for 3mb/s, but recently since the acquisition of Qwest, my connection has dropped to below 0.5mb/s. I've called customer service twice and they said that I am somehow getting 2.6mb/s, which is in the "respectable range of what I am paying for". I would actually be happy if I was in fact getting 2.6mb/s, but I've ran multiple speed tests and that is not the case. I cannot even watch a YouTube video in 240p without it buffering 20 times.
I figured I would try to email their customer support, but their website is just as bad as their service. When I click on the link to get to their email, it redirects too many times and times out. I've tried numerous internet browsers and none can get to their infamous email address. Too bad I cannot just switch internet providers, but the only other ISP in my neighborhood is Comcast and they charge a fortune.
Company: CenturyLink
Country: USA
State: Minnesota
City: Brooklyn Park