Net10
Customer service

Where to even start?! It's been a NIGHTMARE! They don't speak English, can't understand even the simplest of concepts! ALL of them are this way! NOT mind a heavy accent, and differences in culture. That's not it. These people are stupid!!! Their computer system always "has issuess right now" so they can't do the simplest of tasks like adding minutes or activating a phone and "you'll need to try back in an hour." They CHANGED MY PHONE NUMBER WITHOUT TELLING ME!!! My doctor's office was trying to reach me back, and they said my number was not in service. I called net10, went thru 4 different people, before I found out I have a different number!!! They made me send in my works-like-new phone in exchange for a reconditioned piece of crap and then refused to replace it. Their system will not recognize the ESN nmbr of the "new" phone - it won't activate!!! It takes HOURS to accomplish anything EVERY SINGLE TIME I CALL! Best of all the 2nd-to-last rep I talked to tried to BLACKMAIL me!!! He said he would give me 750 minutes to compensate me for the days of unlimited calling I was screwed out of, but ONLY if I would drop my complaint about the phone number being changed and the replacement phone being crappy! I told every single one of them I am disabled and mostly bedridden. I am on a mission to get Target to drop them as a product, because it does reflect on them as the largest retailer of Net10 plans and phones. Join me!

Company: Net10
Country: USA
State: Florida
City: Miami

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