Verizon Wireless
Fraudulent billing

I used to be an Alltel customer. I was very happy with Alltel. I was purchased as a customer during Verizon's takeover. I am under contract. Since taking over my business, I am getting texts from a phone (that I also pay for as it belongs to my son) at times when I am looking at the phone and it is turned off. I am being charged airtime for texts, in addition to what I have to pay for unlimited texting. If I am paying for texts, I should not be charged airtime too. They charged me for mobile backup but when I tried to use it, they told me I couldn't. They have started tacking on hidden fees and insisting that I paid for this stuff when I was with Alltel. It has been one big scam. I would advise that in lieu of doing business with Verizon that you go to a prepaid service, especially if Verizon is your only choice for a major phone company. I had problems with ATT, but compared to Verizon, ATT is employed by saints. I have filed complaints with the FTC as well as the BBB to attempt to get my situation resolved, as the multiple attempts I have made by both phone and email have been to no avail. They just sit there and lie to me and tell me that I had all this with Alltel too. I think the worst of it is that they know they are lying and they know I know it but still continue to do it. I even got them to put on an email that while they don't have to abide by the terms of my contract, that I still have to stay in it although I signed it with Alltel.

Company: Verizon Wireless
Country: USA
State: Missouri
City: Springf

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