Convergia Networks
Duped by Convergia Networks

I acquired a phone numerous occasions from their customer support from India to participate an endless worldwide calling intend to India for 69.95 USD monthly. Convergia salesman asked me if my current telephone supplier was Comcast, Verizon etc and never optimum. I established that I've a telephone reference to Comcast. Following this I registered the worldwide calling intend to India. I had been informed that my telephone is likely to be allowed in a months period and that I may contact their customer support (1866 669 4357) to check on if my telephone is allowed with Convergia.

I called the above mentioned customer support quantity and also the salesman (Jade) from Europe explained that my house and mobile phones were allowed. I had been recommended to create calls to India from my house telephone by calling 01191xxxxxxxxxx and use toll-free amount 1866 662 6349 to create calls from my mobile phone.

On 03/27 I wasn't ready to create calls to India from my cell phone that I named their customer support plus they explained that my support was stopped due to a non-payment of payment and that I settled exactly the same through my charge card within the telephone. I had been informed that by COB 03/27 my support is going to be restored.

I again named their customer support morning and that I was informed that my support continues to be stopped permanetly. The cause I had been provided was my utilization was large as well as their community couldn't help me. Used to do not discover their cause to stop my support not even close to acceptable. Additionally observe that the minimal delay period due to their customer support is 40 minutes. Even when somebody picks the phone they'll never answer your concerns and just move the decision to a different individual within their business or remove the telephone.

On 03/29 While attempting to spend my regular Comcast statement I had been amazed to locate that my statement involved around 400 USD for global calls designed to India. What I am aware now's my house telephone was never allowed by Convergia for global calls, alternatively my Comcast community had been utilized.

On 03/29 after I named Convergia and described them my scenario, again Jade the client support individual explained that just couple of days back they unearthed that my support was declined on my house telephone. After I questioned them why I had been informed otherwise... She explained that it requires handful of months in order for them to think it is out plus they just got the info couple of days back. Again this solution wasn't acceptable. After I questioned them why she's informing me nowadays and never attempt to advise actually couple of days earlier, she'd no solutions.

I tried calling them numerous occasions and also the customer support consultant merely moves my phone to somebody and thats it.

Convergia Networks isn't prepared to work. I'm left without any choice. I've also submitted a protest with BBB.

Take note that I obtained handful of hundred bucks statement again from Comcast that we needed to ultimately spend.

Please be familiar with the scam the corporation is doing and quantity of tension individuals have to-go thru due to them in these trying situations.

Please be sure you don't get tricked by the corporation, nor undergo what I'm heading. Any assist in this respect from anybody is likely to be greatly appreciated.

Company: Convergia Networks
Country: USA
State: Virginia
City: Richmond

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