Vonage
Unethical business practices

My husband decided to have Vonage installed at our home, hoping to save money. They told us we could keep our number and that it would be transferred within a couple of days. We called after a couple of days to find out about the number and they said they were having problems with the transfer and that it would take longer than expected. At that point, my husband said just forget it and cancelled the service request. We already had their equipment and returned it after a phone call to get the address for the return. That was on a Thursday. The following Saturday my daughter called and said our phone was not working. It turns out that Vonage went ahead with the number transfer and closed out our account with Time Warner which left us with no phone service (because we had already returned their equipment). When we called to find out why they didn't cancel the service as we reqeusted prior to the number transfer, they basically called us liars and said that we had never stopped the service. There is a lot more to this story regarding bad customer service and rude behavior. Also, we now have to wait two-weeks to get our service back with TimeWarner (which was never supposed to have been stopped). I Suppose we'll be lucky if we ever see the cost of the equipment credited back to our charge card. Oh well, live and learn. Never use Vonage because that business is going right down the tubes anyway and probably won't be around for another year. Read about it on the internet.

Company: Vonage
Country: USA

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