Virgin Mobile
Scam and canceling service without reason

I'm a visitor in america. I purchased a telephone with Virgin cell and my telephone number is 914-299-7305. Our first poor encounter was discovering that I actually donot possess a Virgin cellular protection in the handle where I had been remaining, though I had been guaranteed from the individual who offered me the telephone this wouldn't be considered a challenge. But I had been okay with that, since I'd my Western telephone attached to AT&T and I had been reachable. I applied the Virginmobile telephone to create outgoing calls mainly. However on 7/7 my phone got hanging. From Virginmobile assistance they explained that I had been employing 2 various charge cards to top up. „Of program I did“ - I responded - „This is basically because the body doesn't identify my very own charge card (possibly since itis Western) which is just why I am wondering friends to topup for me“. They explained this 1 of the charge cards homeowners requested to get a return. I called both individuals immediately. It was not accurate. Nobody had requested for almost any reimbursement whatsoever. I named Virginmobile assistance again and stated that it was not the case which my consideration ought to be reinstated. The owner stated that to be able to get my bill reinstated, I ought to fax a duplicate of both charge card to some fax number or a contact. It was feasible for one-card, but was difficult for that different whilst the additional individual is on holiday and it is from any faxes or even the Web. „Furthermore, this isn't my problem“ - I described. Lastly they guaranteed to reestablish my telephone within 4 hours. Since you may anticipate, and that I would not be composing this normally, this didn't occur. About the following day I named again and after being submitted and redirected I wound up speaking with a merchant account boss. We contended for about 30mins – she continued informing me that I'd to get rid of 2 hours of my period to cope with paperwork and that I continued detailing that what I did so wasn't illegitimate by any means which Virginmobile had simply no to hold my consideration and refuse to provide the support that we settled for. Lastly the bond split up due to poor protection.

I'm not really a turmoil individual, but what Virginmobile does is merely unjust. From the clientis perspective they're getting cash after which getting a method to reduce and WOn't provide the support that you charged for. And everyone keeps stating it's the clientis right that concerns. At this time I'm quit using the following concerns, which nobody responded:

1. Even if we suppose that suspending a telephone due to charge card inconsistency is okay, then why didn't Virginmobile reestablish my consideration after discovering that there's not a problem?

2. Why did the Virginmobile live consultant rest in my experience this 1 of the charge card homeowners stated illegal deal and requested for reimbursement?

3. Why did the following Virginmobile live consultant rest in my experience that my telephone could be reinstated in 4 hours (though I suppose she did that with all greatest objective to genuinely reestablish my bill)

4. Why does Virginmobile need completely worthless paperwork so long as not a problem is present?

5. Finally – why does Virginmobile cost clients to get a support that's later ended by having an irrational description? Is that this not add up to getting cash and never providing support from the clientis perspective?

Svilen Maximov, Mount Kisco NY

Company: Virgin Mobile
Country: USA
State: California

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