Virginmobile
Service/Phone never received

On 09.28.09 I requested an $8.47 mobile phone to displace one which choose to go through the scrub. I paid for this via PayPal.

However, because VirginMobile had a trademark necessary for shipping, FedEx couldn't provide in my experience until I got your day removed from function to signal for this! Many calls to FedEx & to VirginMobile later I had been informed VirginMObile might contact FedEx to complete that.

Obviously the telephone never arrived. And so I went over one hour towards the shop to purchase one (for more $). Nevertheless, it appears the phone # was nevertheless not able to be triggered due to the "dropped telephone" standing. I also never obtained a reimbursement for that telephone which was "undeliverable"

Lengthy story small, I've invested MORE THAN 30 HOURS about the telephone t / VirginMobile to try and obtain the telephone reactivated. I've invested just as much time composing emails back & forth. 3 hours today alone. Each and every individual I consult with informs me different things. On Sunday it had been the lady had stated "because the telephone is 'undelivered' even yet in our documents, I'm processing the paperwork to possess it unsuspended. That'll occur by Wednesday so-call in those days" Nowadays is Thursday - however no telephone. After 2 hours about the telephone today the final solution I acquired was to visit some FraudAlert site that doesn't occur. The person was not able to inform me why I had a need to connect this problem at-all to some Scam Alert, and also the site he offered me - I repeated it back again to him twice - doesn't occur.

I can't possibly obtain a new phone number and simply begin around using the phone since the phone is from the phone number that's stopped, to ensure that phone is ineffective and that I am 7 months without any mobile phone.

Beyond mad.

Company: Virginmobile
Country: USA

  <     >