Verizon FIOS
Fios Missed Installation Date and Incorrect Bills With Unapplied Credits

After waiting for a long period of time for FIOS to be available in my area, I had it installed in October. Verizon has the worst customer service I have ever experienced. They did not show up on the 1st scheduled installation date and I have yet to receive a correct bill. The credits they said I would receive have not been applied to my bills yet. I receive 3 different bills and every month, there is a problem. I am tired of having to explain my problem to 10 different people before someone helps me. They just transfer you from person to person. The last call I made, I was told to only pay a certain amount of the bill because I was being overcharged. I paid exactly what I was told to pay and this month, I received a bill with late charges on the remaining amount. Now, I have to call to explain that I was told not to pay the full amount listed. I dread having to call, but I refuse to pay more than I should.

Company: Verizon FIOS
Country: USA
State: Delaware
City: Bear

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