Att
Family plan number change contradicted what Apple Store told me

I went to the Apple Store on Boylston St in Boston, MA. I was told by the employee there that I could purchase two IPhones, one for me, and the other for my daughter who lives in California. I was told that I could purchase two activated IPhones with 617 area codes and be on the family plan, and that my daughter could change the phone number to a preexisting California phone number at a California ATT store. When my daughter tried to change the number at ATT in California, she was told that she could not have her old California number and still be on the family plan. The only way they could give her old California number was to take her off the family plan and give her an individual plan.

This information completely contradicts the information provided by the Apple Store in Boston when the IPhones were purchased and constitutes a misrepresentation of a material fact upon which I relied.

I called ATT on three different occasions over the span of one month, and this matter has still not been resolved. Twice I was told that a supervisor would call me back, but I never heard from anyone. I also called Apple and was told that there was nothing they could do. I have been a customer of ATT for over nine years and I am outraged that they would be so unhelpful. Now I have two individual plans which are costing me an additional $1559.76 over two years, which is the length of the contract that I signed.

Company: Att
Country: USA
Site: att.com

  <     >