The Apple Store
iPhone Stolen From Counter While Employee Ignored My Complaint

I took my 2 iPhones in to one of your stores and the employee who was helping me (Jason) told me it would be a while before the phones were synced and told me to walk around the mall. When I came back to the store; he (Jason) set one of my phones down on the counter, and someone stole it. I was upset and wanted to be reimbursed, but he just looked at me, as though I did it, and walked away. No "sorry" or anything from Jason. Finding out he was one of the managers really upset me more. I have pressed charges against him (houston police dept.), called att, they have taken a months worth of service off (that's all they could do), apple told me "sorry this happened" and that's all they could do. I just want everyone in the world to know Jason from the apple store at baybrook mall (friendswood) (houston) texas is working with people, and he is definitely not a "people person" I have been an iPhone owner the day the iphone has come out, and that apple store hasn't been there that long. So in other words, I have been a great customer, and Jason has only been an employee there for a little while, and he should be reprimanded. It's not the cost of the phone anymore; it's the principle of the whole thing. I paid $600.00 for my phone, and apple won't reimburse me for the employees' (Jason) mistake for a $200.00 phone. I am seriously thinking about changing from my iPhone to another company.

Company: The Apple Store
Country: USA

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