EFax
Dodgy rates and billing practices

Our office delivered a fax through eFax to Brunei and we were amazed to discover that people were got charged for USD 54 for an 8 page fax to Brunei. I understand when a fax moves beyond about a minute to deliver, they begin payment you for. 10 US pennies one minute to Brunei simply. Therefore if it required 3,240 moments to transfer my fax, it will simply come around to 5.40US dollrs. I named them three times for this. The very first time, the "degree 1" customer support individual guaranteed me that it'd be fixed. But following a week I came across our organization card was still charged USD 54.

After I named two more occasions, I had been ultimately delivered to "Level-2" customer support. There they described that I'd delivered a fax to some "dubai mobile - quality" quantity that will be billed at 1 US dollar one minute. I expected them what's their description of the "quality quantity" since I have know the workplace I delivered to in Brunei was only a regular fax number — plus they stated that "Oh we-don't actually understand, since it depends upon the neighborhood companies. They're those who reveal if it's reduced quantity or not and we can not examine ourselves..."

Should you examine their website at this time, there's no instant connect to a website that'll the prices per region. I'd to trick a person support representative to provide me the hyperlink that will be really: https://www.efax.com/en/efax/twa/getRatesPopup? HidePricingInfo=yes

Company: EFax
Country: USA
State: Delaware

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