Telecom USA
Bad service

A few years ago, I began receiving large bills for long distance =

Calls. When I called Verizon, I was told that the calls came from my =

Phone, and that I had to pay them. I reminded Verizon that all of the =

Members of our household had cell phones and that I had a block on long =

Distance calls because of that. I was told that the numbers that were =

Called were "1010", and the carrier was Telecom USA. Therefore, I had =

To pay for the calls. I was further told that, if I wanted to block =

"1010" calls, I would have to specify that in my order. I explained =

That I ordered the blocked service and said that I want ALL long =

Distance calls blocked. I stated that the specification of ALL covered =

ALL long distance, including Telecom USA, and any others.

After going around in circles with the Verizon Representative, he =

Finally told me that the calls would be removed from my bill, and a =

Credit would be issued. I never saw the calls again. Nor, did I =

Receive anymore bils for the calls.

It is now and suddenly I am receiving phone calls from some =

Collection agency called RPM that they are calling to collect for the =

Phone calls. When I asked the called to be more specific, he didn't =

Even realize that he was calling the phone number (my home) in question. =

He also referred to Bell Atlantic, when in fact in the company =

Name was already changed to Verizon. He didn't give me the name of the =

Long distance carrier.in fact, all he knew was that he was calling to =

Collect some money. When I asked him the account number in question, he =

Didn't know that either.

Finally, he told me to call the telephone company, and I did. It was =

Only then, that I found out that there are still several hundred dollars =

In long distance calls appearing on my account and that they are for =

Calls using "1010" or Telecom USA. I told the Verizon Representative my =

Story. She told me that I am responsible for all calls from my home =

Phone. I told her that I paid to have ALL long distance calls service =

Blocked, and that I thought this matter was taken care of a few years =

Ago. She, then explained that it was not.instead, it had been removed =

From my regular bill so that I would not lose full service. I explained =

That, removing the amount from my bill only compounded the matter, =

Because I was told that the charges were going to be removed and that I =

Would not have to pay them since I had requested a complete block of =

Long distance service be placed on my home phones. Removing them, made =

Them invisible, and led me to believe that the problem was no longer =

Present.=20

The Representative also told me to call Telecom USA and straighten it =

Out with them. I tried that when the problem first arose. The first =

Time, I got an agent. However, I was placed on hold for several minutes =

Only to have no one return to the phone. The next several times that I =

Tried calling, I would either be placed on hold like the first time, or =

I would never get through to anyone. I left my phone number once, =

Before being placed on hold just in case I never got anyone back. =

However, I never received a return call, either.

Telecom USA is a big racket and they are a bunch of thieves. They =

Should not be allowed to operate at all. They also should be made to =

Credit back all the charges to all consumers that they have ripped off, =

And this includes the legitimate phone companies.

Instead, they removed the charges and sent them to Collections, who =

Later sent them to outside collection agencies. It has taken 2 years to =

Start this nightmare up. I am now retired, and on limited income. I =

Don't need old bills popping out of the woodwork. I definitely do not =

Need bills that should not have come to pass in the first place had the =

Vendor done what he said he would do and that is "Block ALL long =

Distance calling from my home phones."

How can I get these people off my back?

Company: Telecom USA
Country: USA

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