AT&T
Continued billing for closed account

We had what the phone company called a metro number. It allowed us to call anywhere in the greater Houston area as a local call. AT&T called us and offered a less expensive option that would remove the metro line and make it a local line. We asked if my work and a few other places would still be a local call. They told us it would, so we switched plans and had to take a new phone number. A month later we got a bill for both lines. We called customer service at AT&T and were told not to worry about it and it would come off. The next month - the same thing. Again they told us it would come off the bill. I dialled the old number and it rang but no one answered. Now three months later we receive a collection notice. We called their collections department and told them what their customer service said and we gave them the dates, times, and the names of the people we spoke to. They told us to pay or the line would be shut off. I told them it was shut off. They sent out account to a collection agency. These are very disagreeable people. We paid the $187 to get these people off of us. Funny that the collection agency and AT&T used the new number, eh?

Company: AT&T
Country: USA
Site: att.com

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