AT&T
False advertising method

This can be a really significant issue: On August 15 I changed telephone support to AT from Verizon centered on the suggestion of your broker. After I questioned whether there's service charge, she stated "no". But I then found out that there is service fee. She set me in to the WorldNet support that I never required. I published words and attempted to contact your brokers and emails often. It seems that the whole organization brokers declined to help make the modification and are educated to team together. I sensed that for $65, AT is prepared to proceed so reduced and psychologically and this significantly broke your visitors. I'd prefer to re emphasize that the brokers did actually guarantee that there is no service charge or the change would never be made by me. Disturbingly, I then found out that the organization suggested that about the report that I had been educated using the service charge on August 15. Consequently this report adulterated should be transformed or just incorrect access. AT exercise is nacceptable and completely dishonest towards the regular method of conduct that is civil. Please supply the titles of one's senior administration of client solutions to me that I will create to and speech my criticism, since among your customer support representatives has declined to this notice towards the corporate hierarchy. He explained he may be the of client problem. It appears tome that many of the Tis regular client reps of the AT& act like spiders plus they are not strengthened to solve customer problems that are related; they've bad exceptionally bad and British features service perceptions. They're simply saying the so-called “AT&T policy” that is corporate plus they have to be continuously advised of the significance that customer support is number 1. If AT&T proceeds this exercise of breaking clientis correct and in addition, requiring to adulterate telephone record documents to hide AT&T agent’s errors, I will guarantee of you that AT&T won't endure the present extreme opposition on the planet of telecom. Currently, I'd charge perspective and AT support to be always a reduced rating that is disparagingly, much less than others. If this issue isn't precisely solved, by understanding my terrible experience with AT, buddies my whole associate, affiliates and family unit members might quit using AT providers and change to others.

Sincerely,

Michael

Company: AT&T
Country: USA

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