Cingular
Go Phone Prepaid Card Cannot Add Time, Store Refuses Return

Used up my minutes on my plan a week before my account automatically refilled. Bought a Go Phone Card at Walmart.

Tried to enter the # and was eventually told by customer service at Cingular that I could NOT re up for more time using a pre paid card.

Now I have $ tied up in a card I can't use - since the back is scratched off Walmart won't take it back.

Rebbecca Erverchoe was sassy, obsinant and not helpful AT ALL neither was her superior Shanya Whitter or in the office of the President Mike Thoms did not resolve the issue so now I'm waiting to hear from his boss so I can get my money out from this pre paid card I can't use and Cingular won't honor.

We are cancelling our Go Phones and going back to Virgin!

Company: Cingular
Country: USA

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