Best Buy Golf Supply
Has very poor customer service and is a rip-off!

Sports

I purchased a set of golf clubs from Best Buy Golf Supply on the internet. The clubs come with a lifetime warranty from breaking due to normal usage. My driver's head snapped of while hitting a golf ball. I contacted the company and they said they would be happy to repair/replace it. I sent it to them on June 17th, with them receiving it June 23rd at 11:31am.

I contacted them on several occasions as to the status of my club. When I finally talked to a human, after leaving several messages and sending several e-mails through theit site, I was told my club was shipped back to me August 2nd. I called again and was told it was sent out the 6th and I requested a tracking number for the package, to which I was told, "i do not have access to the shipping software, but give me your email address and we will send it to you." I provided my email address and to date (8-16-04) I have not received a tracking number, nor my club. I have tried 4 times since my last contact with them (8-9-04) to get in touch with them, one email and 3 phone voice mails, but still have received no response.

I am extremely frustrated, and not until today did I know that their BBB membership had been revoked. I also learned today, that when I originally purchased my clubs, summer that this company was illegally displaying your seal of approval on their site. Had I know this prior, I most likely would have found another company to do business with.

I have found that the only way to talk to a human being is to choose the sales prompt in the voicemail. I guess that is the only line they answer, although it appears they stopped answering that one too as of lately.


Company: Best Buy Golf Supply
Country: USA
State: California
City: Orangevale
Phone: 9169899073
Site: www.bestbuygolfsupply.com
  <     >  

RELATED COMPLAINTS

Best Buy Golf Supply
Still waiting for my golf clubs Going on FIVE weeks. Paid for 3day shipping

Golf Outlets Of America
Poor quality golf clubs

Easybuygolf.co.uk
Selling fake golf clubs

Titan Custom Golf
Sales Scam, Asked to evaluate golf clubs with free driver as incentive. Charged for full set. Illegally! BBB Revoked

Warrior Custom Golf
Ripoff, the head of the club goes further then the ball went. Now I still have the shaft and the handle in my hands and can't believe what just happened. The kicker - still no refund!

BHM Golf
Never Delivered Merchandise

BestBuy Golf Supply
Lie to their customers, fail to deliver goods, and don't know the meaning of customer service

Best Buy Golf Supply
Ripoff

Opti-Golf
Ca. Golf Club Testing. Everything they say is a lie

Edan Golf
Edan Golf is a Chinese based supplier of counterfeit, fake, golf clubs. They're a scam! Do Not Buy! Sarsaota