Pro-fitness.com
8 months, no product despite repeated promises

Didn't provide item for 8 weeks, despite repeated promises that it'll deliver "this week" or "following week" or related guarantees. Suddenly terminated after I

Required the item be delivered in 7 days. Discover emails below.

From: Philip E. Mazur

Sent: Thursday, February 23 2: July PM

To: Jim Moore

Topic: Re: Cargo

Well-can you deliver in per weekapproximately, or no? However for the repeated guarantees that you simply don't maintain, I'd not be discouraged. Can not you realize that?

Phil Mazur

From: Jim Moore

To: 'Philip E. Mazur'

Sent: Thursday, February 23 4:01 PM

Topic: RE: Cargo

Mr. Mazur,

This device went through numerous modifications within an energy to make a device that works properly. You requested a totally custom device, custom-size with a top swivel lever that no business makes aside from one, plus they ensure it is wrong. An “insult” might be…. Sending you a bit of trash that may have now been created better.

I’ll stop the purchase and you will purchase elsewhere.

Jim Moore

H and Rick-

Please offer an update. Under, on January 20, H mentioned that my device could be delivered in per week - meaning it will have now been delivered per month before. I'm getting fed up with the number of guarantees of cargo I've obtained, after which an entire disappointment to ship the merchandise, and sometimes even react to questions.

This Is A common guarantee from in Oct produced by Rick:-

From: Jim Moore

To: 'Philip E. Mazur'

Sent: Monday, October 31 1:52 PM

Topic: RE: Custom Lat Device

Acquired a truckload of Red on Friday, including part of your device. You'll deliver this week. (emphasis mine)

I will seek out more unfulfilled promises if required. That is absurd and annoying.

If my device isn't delivered in eight (7) times hereof - meaning you supply me with real following verification by next Thurs, I'm rescheduling the purchase and informing my creditcard organization not to permit a cost. I'm sorry that it's arrived at this, and that I want the system, but I'm fed up with being informed something, when that doesn't occur, being overlooked. It's getting insulting at this time.

Phil Mazur

From: Philip E. Mazur

To: Pro-Fitness Delivery Division

Delivered: Tuesday, February 7 2:14 PM

Topic: Re: Cargo

H-

Any improvements on when this can ship? Please allow me to know. Cheers.

Phil Mazur

From: Pro-Fitness Delivery Division

To: 'Philip E. Mazur'

Sent: Friday, January 20 12:21 PM

Topic: Cargo

Dear Mr. Mazur,

We shall possess a device to ship for you in a few days. There has been numerous modifications towards the device plus some additional setbacks in relation to the dust finish. We've been assured we shall have all our reddish dust layer back again to us by mid-week.

Please allow me to know when you have any concerns.

Thanks,

Gary Jones

Pro-Fitness Delivery Division

Shipping@pro-fitness.com

1-877-582-5438

Cheers for that reaction. Please allow me to understand when it delivers. Thanks again.

Phil Mazur

From: Pro-Fitness Delivery Division

To: 'Philip E. Mazur'

Sent: Friday, January 20 12:21 PM

Topic: Cargo

Dear Mr. Mazur,

We shall possess a device to ship for you in a few days. There has been numerous modifications towards the device plus some additional setbacks in relation to the dust finish. We've been assured we shall have all our reddish dust layer back again to us by mid-week.

Please allow me to know when you have any concerns.

Thanks,

Gary Jones

Pro-Fitness Delivery Division

Shipping@pro-fitness.com

1-877-582-5438

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John - I really donot desire to be a, your insufficient reaction to my last three or four demands for info is not even close to assurance-impressive. Could you please provide mean estimation on when this is delivered? The Purchase was positioned on July 31, and we're today very significantly outside the 30-60 time screen (actually thinking about the custom character of the merchandise).

Thanks

Phil Mazur

From: Philip E. Mazur

To: Jim Moore

Delivered: Wednesday, November 30-12:32 PM

Topic: Re: Custom Lat Device

Hi Rick - any improvements?

Phil Mazur

From: Philip E. Mazur

To: Jim Moore

Delivered: Wednesday, November 16 11:30 AM

Topic: Re: Custom Lat Device

Hi Rick - has this delivered yet? Cheers

Phil Mazur

From: Jim Moore

To: 'Philip E. Mazur'

Sent: Monday, October 31 1:52 PM

Topic: RE: Custom Lat Device

Acquired a truckload of Red on Friday, including part of your device. You'll deliver this week.

No such thing like a day-off below! Your office individuals are down on Mondays simply because they operate Saturdays.

The moment this boats I’ll take you out the following data.

Thanks,

Rick

From: Philip E. Mazur

Sent: Monday, October 31 10:15 AM

To: Jim Moore

Topic: Re: Custom Lat Device

Hi Rick - Any estimation on arrival-time for this device? Cheers and that I wish you'd an excellent Halloween off.

Phil Mazur

From: Jim Moore

Delivered: Thursday, September 1-12:59 PM

Topic: Custom Lat Device

Hi Mr. Mazur,

I obtained your phone communication recently and also have sent an order demand to the provider in Nj for that fat stack. It was to guarantee they've the piles in-stock because factory. Occasionally they are doing and occasionally they don’t inventory these there. I ought to hear back today or tomorrow.

We’ve screwed using the device several times to be able to have it right. Whenever we create a custom devices it might take several prototypes to be able to work-out the insects. It'd be super easy for all of US to toss anything together and deliver it. For that most part the customer would not understand, and become pleased with the equipment. Nevertheless, we would rather get these devices as “right” as you can.

Concerning The Online grievances, these are not even close to reality. Those who have created they delivered cash and obtained nothing are total lies, or imperfect lies. If clients have delivered a deposit but neglect to spend the total amount, their gear may stay below before balance is compensated. A number of the grievances are precisely that. Believe me, these folks have created everybody in the Attorneygeneral to Santa Claus, and every company has directed them to pay for the cash owed and they have been in Break. We market to 5000 customers every single year, therefore we shall get issues by virtue to be between 500 and 5000 kilometers from our clients.

Your documents, based on your Bill, show your purchase was positioned on July 31, about thirty one (31) days before. Based on our Conditions and Terms, regular shipping period is between 30 and 60 times. Additionally, your device was customized on two (2) various methodologies. A turning top lever, and also the back of the equipment to break up to suit right into a cellar or some smaller room. These modifications several times boost the shipping situations, nevertheless it seems we're directly on routine for the device. There's a procedure with each device we develop, and we don't take techniques. Additionally, around this publishing, our documents show there's been no costs for your creditcard.

This purchase is advancing as prepared, and there's nothing to become worried about. We're strong like a business despite your study, and we create excellent gear.

Jim Moore

Representative of Industrial Revenue

Jmoore@pro-fitness.com

1-877-582-lift (5438)

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From: Jim Moore [mailto: jmoore@pro-fitness.com]

Delivered: Sunday, July 31 3:01 PM

Topic: Pro-Fitness Purchase / Bill

Dear Mr. Mazur,

Thanks for the curiosity about our type of Weight Training Gear, as well as for your purchase. I’m sorry for that wait in delivering you-your verification, we recently shifted our practices plus one of our stores, and our conversation has endured. I’m extremely comfortable you'll be happy using the power and design of the customized Lat Pulldown, with this expense. This device is likely to be a great supplement for your exercise space.

I’ve surrounded a duplicate of one's Bill for the evaluation as well as your documents. Take the time to appear this to make sure I've anything shown properly. If you want any modifications I would like to understand and that I may deliver a modified Bill. I’m not able to access the AustCAD plan out of this pc, but I'll deliver you the drawing after I am within the manufacturing facility workplace possibly today or each morning.

Please allow me know when you have any concerns, and don’t wait to contact me. Again, thanks greatly for the purchase.

Truly,

Jim Moore

Representative of Industrial Revenue

Jmoore@pro-fitness.com

1-877-582-lift (5438)

Hi:

I simply wished to fall a fast point to confirm the standing of the purchase. I've not yet observed a drawing, and that I desired to make certain used to donot miss it somehow. Cheers.

Phil Mazu

Company: Pro-fitness.com
Country: USA
Site: pro-fitness.com

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