Road Bike Outlet
Could not understand name - Russian or Eastern European accent Bad service, rude and did not stand by their product

I bought a bicycle from Road Bike Outlet (RBO) after finding them on eBay. Upon arrival it had a bad bottom bracket. I had the bike shop that diagnosed the problem repack/rebuild the bottom bracket.

When I contacted RBO, regarding warranty service, they were very rude and stated they could not reimburse me and I should have contacted them rather than having the problem fixed. After speaking with several people I finally got them to agree to send me a new bottom bracket.

I did not need to use the higher quality bottom bracket they sent right away, since I'd paid to have the lower quality one repacked/rebuilt. Later, when I went to have the new bottom bracket professionally installed it turned out to be the wrong size for my bike.

When I contacted RBO, to exchange for the proper size, they were ruder than ever and shifted me around to several people. They finally refused to exchange a properly sized bottom bracket for the wrong sized one they'd sent. Their Satisfaction Guarantee is worse than worthless.

Company: Road Bike Outlet
Country: USA
Address: 427 SR 207, Suite 104 St. Augustine, FL 32084
Phone: 8665455759
Site: roadbikeoutlet.com

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