Custom Built Personal Training
Custom Built Personal Training Automatic Credit Card Renewal

This company continued to charge my credit card long after my contract had expired. I had signed up for 98 workout sessions, and once I finished them, I assumed I was done. But they claim that my contract says that I will notify them 30 days before cancelling; otherwise, they will continue to charge me until and unless I cancel. They could not provide me with a copy of my contract when I went to their offices yesterday, and I know that I threw my copy out in November, when I thought I was finished with them. When I tried to cancel by phone, they would not allow it, and demanded that I send a letter to cancel. I sent a registered letter yesterday.

My next step is to call my attorney — if they can't provide a copy of my contract to me, they sure as heck will provide one to him.

Do not do business with this company. My sessions cost $70 per hour, but I learned that they were paying my trainer $18 an hour. I don't know where all the extra money went, but in every way, this company is a ripoff.

Company: Custom Built Personal Training
Country: USA
State: Georgia
City: Atlanta
Address: 303 Peachtree St., NE

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