Best Price ATVs - Bestpriceatvs.com
Ripoff Sent a piece of junk ATV that was broken when we got it and broke my son's heart on Christmas!

Like everyone looking to save a little money on a high-priced item, I did my research online and came up with Best Price ATVs, aka bestpriceatvs.com. I guess I should have followed my Dad's old advice, "If it sounds too good to be true, it probably is."

I ordered a mid-sized "mini" 110cc ATV for my son for Christmas over the phone on November 14. It took me several phone calls to even get a live person to answer my newbie questions and take the order, which should have been my first clue.

The website (and the salesman) both stated that I would receive the ATV within 10 to 14 days. One month and two more phone calls later, I finally received the unit — in a ripped cardboard box sitting on a dented steel frame.

When my son first rode it, it wouldn't stay started for more than a minute and had almost no power. So we charged it overnight, only to discover that there were loose wires and it hadn't taken the charge. We went out and bought a soldering iron and reattached the loose wires toi the battery and tried to charge it again. Still no charge. A friend looked at it over New Year's a proclaimed that, in addition to several faulty connections, it also had atleast a bad starter cylinoid. (I don't know anything about mechanical stuff, but that sounds REALLY expensive to fix.)

So now, my husband and I have each spent hours every day on the phone trying to contact these idiots and find out how to remedy the situation. All we want them to do is pay to have it fixed! Either the phones rings for several minutes with no answer, or a girl puts us into the parts and service department voice mail (which is full half the time and can't accept messages). No one has ever called us back or responded to our e-mails, including one to the owner's personal aol e-mail that I tracked down.

Last night, when I had finally reached my limit, I decided to check them out with the BBB. Lo and behold... They had an unsatisfactory record for selling faulty equipment and failing to respond to phone calls about it.

Today I called my debit card company and had the charges reversed. I'm sure that, once they realize that I have my $619 back, they'll be eager to contact me. I plan on letting the phone ring forever and ignoring their e-mails.:)

Company: Best Price ATVs - Bestpriceatvs.com
Country: USA
State: Texas
City: Dallas
Address: 13401 Denton Dr
Phone: 8664745060

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