Verizon Wireless
Ripoff customer service lied to me and took me for $800

In December I called Verizon to ask about an upcoming business trip to Baltimore, MD. I'm in Texas and wanted to make sure I would have coverage and to check on changing my plan temporarily. I was told "no problem" that I could use my plan just like it was since I had national long distance. They failed to mention roaming in the conversation. I was obviously asking for their help on my travel plans and they witheld information important to my decision. After being told I was okay like I was, I relaxed and went on my business trip. I spoke to my family mainly, but also took some business calls. Several were very long but since it was during my night and weekend time, I blew it off. I got a roaming bill for all of it for about $800. Then I had to let the account charge off since nobody seemed to care about helping or working with me. I've contacted the FTC and Atlanta better business bureau with no luck. THey claim the customer service rep has no liability on it and that it was up to me to read my contract. Bs. I had to switch and now I'm hounded by collectors. What a ripoff!

Company: Verizon Wireless
Country: USA
State: Georgia
City: Atlanta
Address: PO Box 105378
Phone: 8009220204

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