Hollister
Shipping - customer service

I shopped online last night and placed an order for 2 shirts. There was a promotion code for $5 standard shipping. I thought I would go ahead and pay a few extra dollars to get the items faster, thinking it would be $3 more, at most. When I placed the order it calculated my total at $37.10. That was what I agreed to pay. To my surprise, I checked my bank account this morning to find that I was charged the $37.10 plus $8.48. There was never any indication that the upgraded shipping would cost me $13. I would have never paid that. When I called in, customer service wouldn't cancel my order or do anything about the charges. Their attitude was basically, toughl luck! I'm very disappointed and I will not be shopping there again. If there is ever additional charges, it should clearly be stated at checkout. There are plenty of places to buy clothes, I will be shopping where they appreciate their customers.

Company: Hollister
Country: USA

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