Awesome Auger
Unfair business practices

Placed an Awesome Auger order on Saturday on www.buytheauger.com. Site gave me the opportunity to purchase additional items and just pay shipping and handling. Site confirmed order, but did not give me the option to view order. Site also did not give me a total price. I had to wait until Monday, to contact customer service. Gave the Rep my name and order #. Rep could not find order and told me to call back on Tuesday. Tuesday morning, I checked bank account, and $158.58 was deducted for the Awesome Auger and other accessories. I then again contacted Awesome Auger to cancel order. Rep brought up order and told me I could not cancel order, because it was already on truck. I told Rep, that I contacted them the day before to cancel and they could not find order (how convenient). I then told Rep I was going to return order for refund. Rep told me, that I was responsible for all shipping and handling charges, which comes up to $113.70 and I was also repsonsible for charges to send back items. If I am lucky, I may get back $20.00. What a rip off. Site is totally unfriendly and customer service is misleading.

Company: Awesome Auger
Country: USA

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