Dish Network
Bill Jumped From $421.95 to $813.00 Over Unreturned Boxes

I have been with dish network at least 4 years and my bill have always had charges that I never understood

Wed 28 I called dish to make and payment and to talk about these charges on my bill and why its so high. So some girl in customer service tells me because of not returning boxes. I kindly explain that when I ask do you want me to send the boxes back you tell me no i don't need them. I spoke to someone couple months ago who was helping me fix my programming with one of the boxes and asked did you want to send back the box, her answer was no. But this is what i don't understand. So the girl tells me that bill is 593.00 and that she give me a extension until Nov 10 of $ 421.95. I just want to take care of this so I said ok.

Nov 3 checking my email got a email from dish network saying that my payment is due it is $813.00. How can i go from wed 28 of paying $421.95 to $813.00 can someone please explain so I call them again Nov 3 then they give a bull line that you owe for boxes that was not received. So I explain all over again so she tells me that it nothing that they can do about it but get this she says well we gave you a $200.00 credit on one of the boxes but the other we charge full price trying to resolve this issue. Because I have kids and don't want my service to go off so I bust out in tears because i'm confused. Then she comes up and say i sure would not want my bill be that high. I really wanted to lay her out but I didn't then she says well i can give you a smaller package and 6 mos. Half off movies package so I just said yes and hung up on her. Paying my bill online and sometimes I just pay the late charges and that is it nothing said until now. If someone have any answers or been through this a little relief would help just knowing i'm not the only one

Company: Dish Network
Country: USA
State: Colorado
City: Littleton
Address: P.O. Box 9033
Phone: 18003333474

  <     >