Verizon Wireless
Calling Plan Changed Without Notice and Credits Stopped

My husband and I have had Verizon Wireless for over a year now. My husband and I are military and are stationed in North Dakota. We needed a phone to contact our family and since Verizon was the only cellphone company with free nation wide calling at the time we went with them.

Soon after that Verizon sent us a letter stating that the were being sued for overcharging people for there minutes during certain time periods in 03. I threw it away. We had no problem up until May of 04 when I kept seeing our phone bill over $100. And I knew that my husband and I couldn't have talked on the phone that long.

We are very conscious of how long we are on the phone. Well I got my bills out and started going over them to discover that they changed our calling plan in September of 03. Without our knowing it. I tried calling them and they wouldn't speak to me because the bill was in my husbands name.

I had him call back. My husband is a passive person and will let just about anyone talk him into anything. He talked with customer service. The guy that he talked to blew it off like he was doing a favor to us by switching it back.

Then 2 weeks later we get another contract in the mail extending our service for 3 months longer than it original was. I had my husband call back again. There was no way in hell I was going to stay with Verizon an extra 3 months and give them more money than what we already have.

Needless to say the heard me over the phone. At this point if I couldn't discuss the problem because my name wasn't on the account they were going to hear me anyway.

Finally I got on the phone and told them I wanted our money back that they had been taking since september of 03. They were supposed to credit our account over $300. Well the next month came. We got a bill in the mail in June they wanted us to pay $110. Had my husband call them back. They told him that if we would of called a few days earlier prior to them crediting our account the bill for June would have been paid for.

We paid the bill. July came our bill again came up to $100. Which they credited. In August my husband and I took leave to go back home to Kentucky for the whole month. We turned off our phone because Verizon does not have service there. We used the phone 2 times in August. Once when we went to leave and then once when we got home. Now it's September and we got our bill for the month of August and it is $104.. We have 400 min. A month. Oh!!! And we have to pay it, because they are no longer crediting our account. At this rate we would be better of paying the cancellation fee, and getting another phone from some other company. We would still save $40. A month.
I want the world to know that Verizon Wireless is the biggest rip off ever, and that they take you for everything they can. I hope they can hear me now!!!

Company: Verizon Wireless
Country: USA
State: Missouri
City: St. Louis
Address: Po Box 790406

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