The UPS Store #3844
Privately owned by Scott and Melissa Mowbray Sold $2000 declared value insurance to me, now denying claim

The UPS Store in Fairborn sold me $2000 (declared value) of insurance, and assured me safe and prompt arrival of a very important item, my daughter had taken 3 months to make to enter into a once-in-a-lifetime convention, planned over a year ago.

We told them exactly why we were insuring it for this much, and it was of the utmost importance that it arrive unharmed. We explained to them, this was for a one time, never flown before trip to CA, strictly for this convention, the amounts we paid for the hotels, rental car, round trip airfare, convention tickets, cost of costume, paper mache head that we had them pack and ship, so it would be packed right, and they couldn't accuse us of not packing it correctly. You cannot put a value or have receipts for time put into something unique and one of a kind. They did not ask any questions. They did not inform us that the insurance would only pay for what was in the box. They did not tell us that if it did arrive a mess (which it did), that we would have to have them come look at it. I filed a report with UPS before, and they accepted pictures. We took pictures of everything. I am from OH and did not have their information with me in CA. Our trip was ruined.insurance claim denied because they want receipts. I will file a small claims court case against them in due time, when I have the money, but wanted other individuals to be aware of them. They put a time limit on us to get it there, which gave us no time to try FedEx. That will be where we will ship from, from now on. The box was too large for the post office.

Company: The UPS Store #3844
Country: USA
State: Ohio
City: Fairborn
Address: 1209 E DAYTON-YELLOW SPRINGS RD
Phone: 9377549999
Site: theupsstorelocal.com

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