The UPS Store #3844
$2000 Insurance Claim Denied on Damaged Convention Costume Head

The UPS Store in Fairborn sold me $2000 (declared value) of insurance and assured me of safe and prompt arrival of a very important item. My daughter had taken 3 months to make it, in order to enter it into a once-in-a-lifetime convention, planned over a year ago.

We told them exactly why we were insuring it for this much and that it was of the utmost importance that it arrive unharmed. We explained that this was for a one-time trip to CA, never flown before, strictly for this convention, and told them the amounts we paid for the hotels, rental car, round-trip airfare, convention tickets, the cost of the costume, and the papier-mache head that we had them pack and ship, so it would be packed right and they could not accuse us of not packing it correctly. You cannot put a value on or have receipts for time put into something unique and one of a kind.

They did not ask any questions. They did not inform us that the insurance would only pay for what was in the box. They did not tell us that if it arrived a mess (which it did), we would have to have them come look at it. I filed a report with UPS before, and they accepted pictures. We took pictures of everything. I am from OH and did not have their information with me in CA. Our trip was ruined. The insurance claim was denied because they want receipts.

I will file a small claims court case against them in due time, when I have the money, but I wanted other individuals to be aware of them. They put a time limit on us to get it there, which gave us no time to try FedEx. That is where we will ship from now on. The box was too large for the post office.

Company: The UPS Store #3844
Country: USA
State: Ohio
City: Fairborn
Address: 1209 E DAYTON-YELLOW SPRINGS RD
Phone: 9377549999
Site: theupsstorelocal.com

  <     >